Welcome to https://datronix.online (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies concerning those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Datronix (collectively, “Services”) (“Authorized Customers”).
“Personally Identifiable Information”
Refers to any information that can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profile, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Information submitted through contact forms or support requests
Technical Information:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage and analytics data
Support Information
When providing IT support services, you may voluntarily provide information relating to your device, software, systems, screenshots, log files, and technical issues.
How We Use Your Information
We use the collected information to:
- Provide and manage our services
- Respond to inquiries and support requests
- Process payments and invoices
- Deliver remote IT support services
- Improve our website and services
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
Remote Support Services
During remote support sessions, Datronix engineers may be granted temporary access to your device through approved remote support tools.
Access is provided only with your authorization and is limited to troubleshooting, diagnosis, and service delivery purposes.
We do not intentionally access, collect, copy, or store personal files unrelated to the support request.
Information Sharing
We do not sell, rent, or trade personal information.
We may share information with:
- Payment processing providers
- Technology and hosting providers
- Professional advisors and auditors
- Government authorities where required by law
All third-party service providers are required to protect your information appropriately.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality.
Users may manage cookie preferences through their browser settings.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites. Datronix is not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.
Changes to This Policy
Datronix may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Cookies used by our service providers
Our service providers use cookies, and those cookies may be stored on your computer when you visit our website. You can find more details about which cookies are used on our cookies info page.
Links
https://datronix.online contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Contact Us
If you have any questions about this Privacy Policy, get in touch with us at
Email: info@datronix.online
Last Updated: June 13, 2026