At Datronix, customer satisfaction is our priority. We provide remote IT support services and strive to resolve technical issues efficiently and professionally.
Payment Policy
Payment is required before the commencement of any remote support session or service engagement.
Refund Eligibility
If Datronix is unable to resolve the reported issue after reasonable troubleshooting efforts and the issue falls within the scope of the purchased service, the customer will be eligible for a full refund.
Non-Refundable Situations
- The customer decides to discontinue the support session before troubleshooting is completed.
- The customer fails to provide the required access, information, or cooperation necessary to diagnose and resolve the issue.
- The issue is caused by hardware failure, third-party service outages, manufacturer restrictions, unsupported software, or factors outside Datronix’s control.
- The issue has been successfully resolved, whether temporarily or permanently, according to the original support request.
- The customer requests services that are outside the agreed scope of work.
Refund Request Process
Customers requesting a refund must contact Datronix within 7 days of the service date by emailing info@datronix.online and providing:
• Full name
• Invoice or payment reference number
• Description of the issue
• Reason for the refund request
Refund requests will be reviewed and processed within 5-10 business days.
Refund Method
Approved refunds will be issued using the original payment method whenever possible.
Limitation of Liability
Datronix provides remote support services on a best-effort basis. While every reasonable effort will be made to resolve technical issues, Datronix does not guarantee resolution of issues caused by factors beyond its control.
Contact Us
If you have any questions about this Privacy Policy, get in touch with us at
Email: info@datronix.online
Last Updated: June 13, 2026